Returns & Exchanges
Strandbags Australia is committed to your satisfaction, offering a 30-day return policy for change of mind or faulty items to ensure you shop with complete confidence. All items must be in original condition with tags attached to be eligible for a full refund or exchange.
Initiate Your Return
Log in to our online portal using your order number and email address to select the items you wish to return and choose your preferred refund method.
Pack Your Items
Securely place the items in their original packaging, ensuring all protective materials and original tags are intact to prevent damage during transit.
Ship It Back
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any Australia Post location or a Strandbags physical store.
Receive Your Refund
Once our warehouse team inspects and approves your return, we will process your refund back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing